Forethought
Editor's top pickBest for solve — omnichannel AI agent across chat, email, voice and headless API
Four support agents — Discover, Solve, Triage, QA — now part of Zendesk
Why consider it
- Splitting support into four agents targets four genuinely different problems
- QA at 100% coverage replaces a 2% manual sample — a change in kind, not degree
- Headless deployment means the AI can live inside your own product experience
- Triage delivers value with far less risk than customer-facing answers
Worth knowing
Trade-offs: No longer an independent vendor — Zendesk ownership shapes the roadmap · Non-Zendesk helpdesk integrations are the obvious long-term risk to ask about