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Refund, cancellation, and billing rules for featured listings, sponsorships, and subscriptions on AInexfinder.
This Refund & Cancellation Policy (“Policy”) explains when and how refunds, cancellations, and billing adjustments work for paid digital products offered by AInexfinder, including featured listings, sponsored placements, premium listings, advertising packages, and future subscriptions.
This Policy applies to purchases made for AInexfinder products. It does not apply to purchases you make from third-party AI tool vendors discovered via AInexfinder.
AInexfinder may use Paddle as Merchant of Record (MoR) for checkout, payments, tax calculation, invoicing, and certain refund processing.
When Paddle is MoR for your purchase:
Requesting a refund through AInexfinder support may still be required so we can verify service status and authorize the refund workflow with Paddle where applicable.
See also: Payment & Merchant of Record Terms.
| Product | Meaning |
|---|---|
| Featured listing | Paid enhancement of a tool listing’s visibility for a defined period or campaign |
| Sponsored placement | Paid placement in a designated inventory slot (homepage, category, etc.) |
| Premium listing | Bundled or elevated listing product as described at purchase |
| Advertising package | Custom or packaged media buy on AInexfinder |
| Subscription | Recurring paid plan for access, promotions, or services (when offered) |
| Digital service | Any non-physical product delivered online |
Exact deliverables, duration, and pricing appear at checkout or in your order confirmation.
If you cancel before your featured listing is activated or made live, you may request a full refund of amounts paid for that unused featured period (less non-refundable third-party processing fees only if legally permitted and disclosed—otherwise full refund of purchase price).
Once a featured listing has gone live:
If we remove a featured listing because you violated our Terms, Advertising Policy, or Acceptable Use Policy, no refund is due for the remaining period.
Cancellations requested before the sponsored flight start date may be refunded in full, subject to any custom insertion order (IO) terms that supersede this Policy for that deal.
Once impressions have begun serving:
If creatives are rejected for policy reasons, you may submit compliant replacements. Failure to provide compliant creatives by the flight date is not grounds for a refund after we have reserved inventory, except as required by law or an IO.
Premium bundles are refundable under the same logic as their component parts (featured, sponsored, services). If a package has started delivery of any material component, refunds may be pro-rated only for undelivered components, at our reasonable discretion and subject to law.
When subscriptions are offered:
Subscriptions renew automatically at the end of each billing period unless canceled before renewal, as shown in your Paddle customer portal or account settings.
You may cancel future renewals at any time. Cancellation stops the next renewal charge; it does not automatically refund the current period unless required by law or expressly stated in the plan.
If a free trial converts to paid, cancel before trial end to avoid charges. After conversion, standard subscription rules apply.
You may also use Paddle’s customer payment portal tools where available for your order.
Nothing in this Policy limits non-waivable consumer rights under applicable law (for example, EU consumer cooling-off rights for distance contracts, subject to exceptions for digital content once performance has begun with your prior express consent and acknowledgment of loss of withdrawal rights).
If you are a consumer entitled to a statutory cooling-off period:
Business purchasers (B2B) are generally subject to the commercial terms of this Policy and any IO.
Unless mandatory law requires otherwise, refunds are not available for:
Where a full refund is not appropriate, we may offer:
Credits have no cash value except where converted to refund by agreement or law, and may expire if stated when issued.
If a payment fails:
If you believe you were charged in error:
Filing a chargeback without first contacting us may delay resolution. If a chargeback is reversed in our favor or found abusive, we may:
Legitimate fraud claims should be reported immediately to your bank and to hello@ainexfinder.com.
When Paddle is MoR, Paddle typically calculates and collects applicable taxes and shows them at checkout. Refunds of tax follow the refund of the underlying purchase and applicable tax rules. AInexfinder does not provide tax advice.
Digital products are delivered by enabling features in your account, publishing listings/placements, or providing agreed services online. Delivery is complete when the purchased feature is made available as described, not when third-party end users click your listing.
Downgrades mid-cycle are not guaranteed. Upgrades may be pro-rated as offered at purchase. Custom IOs control for agency or enterprise deals.
Repeated frivolous refund requests or refund fraud may result in refusal of future refunds (where lawful), account suspension, and reporting to payment partners.
We may update this Policy by posting a new version with a revised “Last Updated” date. Changes apply to purchases made after the effective date; prior purchases remain subject to the Policy in effect at purchase, except where law requires otherwise.
| Topic | Contact |
|---|---|
| Refunds & cancellations | hello@ainexfinder.com |
| Billing disputes | hello@ainexfinder.com / legal@ainexfinder.com |
| Privacy | privacy@ainexfinder.com |
Paddle support resources may also be available from your Paddle receipt or customer portal for MoR purchases.
This Policy is designed for digital SaaS listing and advertising products and Paddle MoR checkout. Customize cooling-off language with counsel for your target markets.