TheySaid

What is TheySaid?

TheySaid is an AI feedback platform that unifies surveys, moderated interviews and user testing so teams can collect and understand customer input in one place.

Instead of static questionnaires, its AI conducts adaptive conversations: it asks smart follow-up questions based on each respondent answer, supports two-way voice interactions where the AI listens and responds in real time, and applies conditional logic so the flow feels like a genuine discussion.

As responses come in, the platform performs real-time thematic analysis, summarizes feedback and surfaces patterns automatically, removing much of the manual coding researchers usually face.

It supports many formats including surveys, polls, forms, interviews and pulse checks, works in dozens of languages, and integrates with tools such as Salesforce, Slack, HubSpot and Zendesk.

Target users span UX researchers, product managers, marketing, sales, customer success, HR and founders who want deeper qualitative insight without scheduling and transcribing dozens of calls. Use cases include product discovery interviews, customer satisfaction checks, churn research and concept testing.

Strengths are the conversational depth that yields richer answers than rating scales, automated analysis that saves analyst time, broad language support and an AI sidebar offering real-time recommendations.

Drawbacks are that AI-led interviews can miss the rapport and improvisation of a skilled human moderator, and the automated thematic summaries still benefit from human sanity checking before decisions. It offers a free tier plus paid and enterprise plans.

Pricing changes often, so check the official site for current plans. TheySaid's core capabilities include AI conversations with adaptive follow-up questions, Two-way voice interviews in real time, Automatic thematic analysis and summaries, Multiple formats including surveys, polls and pulse checks and Integrations with Salesforce, Slack and HubSpot.

AI conversations with adaptive follow-up questions is built in, Two-way voice interviews in real time is built in, Automatic thematic analysis and summaries is built in, Multiple formats including surveys, polls and pulse checks is built in, so you get a rounded toolkit rather than a single trick.

Each feature is designed to take the manual effort out of the task and help you reach a usable result faster, which is what makes TheySaid worth a place on your shortlist.

On the plus side, users consistently highlight Conversational depth yields richer feedback than scales, Automated analysis saves researcher time and Broad language and format support as the reasons they keep using TheySaid.

It isn't perfect, though — AI interviews lack a human moderator rapport and Auto summaries still need human verification are the trade-offs people most often mention, so weigh those against your own priorities before you commit.

As with any AI tool, the output still benefits from a quick human review, but TheySaid gets you most of the way there with far less effort.

TheySaid runs on a freemium pricing model, so you can start for free and only pay once you outgrow the free tier — handy for testing it on a real task before spending anything.

AI-tool pricing changes often, so always check the current plans, seats and add-ons on the official site for the latest details before you buy. Who is TheySaid for? It's best suited for ai surveys, interviews and user testing in one.

Whether you're a beginner trying this kind of AI tool for the first time or a professional who'll use it every day, it's a credible option to consider.

If you're still deciding, compare TheySaid against the alternatives and the head-to-head comparisons linked below — looking at features, pricing and real user ratings side by side is the fastest way to find the right fit for your workflow and budget.

Who is TheySaid for?

TheySaid is best suited for ai surveys, interviews and user testing in one. Whether you are trying this kind of productivity & automation tool for the first time or use one every day, it is a credible option to shortlist — compare it with the alternatives and head-to-head comparisons linked on this page to find the best fit for your workflow and budget.